Quote:
Originally Posted by hottip
Just to share a friend's experience. He tried to book Da Vienna last week through Agoda. Apparently it was not listed yet, so he booked Venesia Hotel (same sounding rite?). Well, when he got to Da Vienna, he got turned around as Venesia is at Batam Center. Not where you want to be if your main activities are around Nagoya. Anyway, helped him contact Agoda, and they were very helpful to assist him to cancel the reservation with no panelty.
THUMBS UP FOR AGODA !! This kind of customer service needs to be acknowledged !! So turned out that I managed to get him into Da Vienna at IDR 450 afterall. Happy Ending ... ??? !!! Hee ...
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Until he get the refund back from Agoda, don't be so quick to praise them. Agoda is using the prepaid mode, the amount is deduct from the credit card when the booking is made. Verbally, they can make all sort of promises but until he really get the full sum back, keep your fingers cross.