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Originally Posted by nono1973
You stayed for a week or so in Batam,the room key you got should work (by putting the card in and pulling it out again a few times more). What is not working right was the door sensor (not the card),hehehe...the 1st time you slide the door key into the door,it may not work becos the sensor on the door may not have detected the key,try again...it should work either on the 2nd or 3rd try.
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Indeed, I am sure the problem is more on the card reader, rather than on the card. I was in 275 for 1 week. I often had to insert the card 2 or 3 times before seeing the green light.
Once, there was no way to enter. Always red light. So I had to go to the reception to rewrite the card. They did, and I still I could not open.
So they changed the card: "New card Sir!".
I counter-replied: "Maybe change new door, not new card."
"Not possible Sir, ahaha".
I think they took my words as a joke, but I was partially serious.
Quote:
Originally Posted by nono1973
I believe it is the 'usual policy' for the hotel to exchange the key if a guest holding its "hotel key" (with room number on it) were able to bring it to them (the reception), claiming it doesnt work. It would be especially so if the receptionist already noticed a certain "group of guests" were being seen together going up to their respective same room.
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If they know the guest. But not if "friends of a hotel guest" come with the room key without the legitimate hotel guest (the one who pays the room and is registered). Then anyone finding a lost card on the floor could enter the room and search for goods to remove. Even if the card is lost in the mall.
No way this could be a policy. In other cities (incl. KL, Sheraton), when I have to rewrite my card if the employee at the reception desk does not know me, he/she asks my IDs to be sure that I am the legitimate owner of the card.
However, I am not complaining about the Reception Staff. They saw me going out friendly with the group of girls and they optmistically, but appropriately, assumed that they did not kill me while we were out for dinner, to be able to go back to my room with my key to remove my valuables.