I will avoid Jetstar Pacific...Jetstar Airway based in Sinkieland ok...
Jetstar passenger demands apology in Facebook livestream after check-in error
A passenger has broadcast his displeasure at the airline during a Facebook livestream that has now been viewed 1.8 million times.
By Tuoi Tre News November 22, 2017, 11:17 GMT+7
A Jetstar Pacific passenger who was denied check-in after his name failed to show up on the airlines system livestreamed his demand for an official apology from the budget carrier.
Doan Vu Thanh Hoang bought a last-minute ticket from south-central Vietnam’s Cam Ranh City to Ho Chi Minh City last Friday.
According to his 21-minute livestream, he had paid VND1.6 million (US$70) for the Jetstar flight departing at 7:20 pm.
However, as he arrived at the check-in counter, Hoang was told that his name was not showing up in the airlines booking system, with the ground service agent suggesting that he might not have paid for the ticket.
A Jetstar employee later confirmed that his ticket was valid, but failed to apologize for the mix-up, citing system errors, according to Hoang.
“I’ve bought my ticket, but when I arrived at the counter I was told that it hadn’t been paid for,” Hoang said in his livestream, which attracted thousands of viewers at its peak. “They shooed me out of the check-in counter.”
“What I want is an apology, not money,” Hoang added. “I may not be rich, but I expect my dignity.”
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