I love how well is staff trained in Batam. They are always smiling, but at times I wish I could use a gun to move them (kidding).
1) At Jco, I stand at the cashier for 5 minutes, before someone comes to me and says "closed, go to the other one". Of course, the cash machine was not off and everything looked ok. We were two queueing without attention.
2) At Jco, it is often impossible to convey the easy concept of "Double Espresso". They have an "Espresso Uno" and "Espresso Due" on the menu. There is also the "Extra shot" option, which means a full cup (3 single-shot espresso in one cup). Still, every time there is a new staff it seems we are discovering together the world.
Today I had to show him that ON THEIR MENU there is an "Espresso", there is the option "Due", and that is different from "Extra shot". I also had to explain him the prices.
Before that, he was still asking "Ice coffee?" and no way he could understand what is "Double".
3) This is the second time it happens to me. The other day I was sitting in Nagoya Hill at Food Street at the Bak Kut Teh place. I was sitting and nobody was coming. They were just looking at me. No service, no order taken.
After I while I sit waiting that someone comes to take the order, I try to waive my hand to call attention. The girl looks around. I waive my hand again. Then the incredible: she waives the hand to me and smiles like saying "Helloooo!".
WTF!