Quote:
Originally Posted by nono1973
Congratulation! And welcome to the 20% club,hehehe...whereby you could get 96k per hour Massage service at King, and all the blah blah blah benefits stated below,hehehe...and you should have at least 2 to 3 free night stays by now.  |
As I thought also initially, and as I wrote before, these benefits are for most part pure crap. It's funny to have a Gold Membership card at a hotel in Batam, but their practical relevance is negligible, with the exception of the free night once in a while.
On checkout, I tried to get a free transfer to Harbour Bay.
The table promises "4 times/year" for Silver and "8 times/year" for Gold.
Response by Mr. Ricky: "NO, you must book it online at least two days before and specify date and time for booking. If not booked onlilne, the price is 50k, as stated in this table of taxi fares."
I also tried to get the complimentary late check-out. I was checking-out at 3:30pm.
The table promises "Extend to 3pm" for for Silver and Gold.
Response by Mr. Ricky: "NO, Complimentary late check-out is until 2pm".
I rebutted about this table, which I had on my computer since long time ago (I think I downloaded from their web site? I can't remember) and he said there is no table promising until 3pm, only until 2pm. So, when I emailed him the table, his response was "This table is OLD, now expired. We have a new one".
Now, I do not doubt that he may be right about the detailed rules, but I think that this management still has to do a long path on the way of good "customer care". If they not give such a small benefit to someone who has spent more than 100 nights in the last 10 years already, how would they treat someone who just steps in for one weekend?
For a hotel, loyal guests are the best asset. Pure gold. They must be pampered, not just welcomed.
Mr. Nono, do you have the NEW table?
