Quote:
Originally Posted by Black Page
I totally agree with your long post, especially how well Mr. Ricky is capable to pamper his customers, but there is a detail that maybe was misunderstood.
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There are actually 2 set of promotion for Formosa shuttle service. One for the member, as you have seen on paper i posted earlier. The one with FREE transport back to ferry terminal/airport.
The other one opens to everyone including non-member-ed guest/s who booked via email or even their hotel's booking site, whereby you tell them the time of your arrival and departure. You pay 50k rupiah, the hotel covers you both way, to and fro.
Quote:
Originally Posted by Black Page
What is the logic of this? Just that he does not want that customers take this benefit in reality, but only see the promotion posted.
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This is exactly what i am trying to say, its most likely Ricky is IN REALITY do not want members to take up that benefit of FREE transport back to Ferry terminal (Batam Center/Harbour Bay,in fact they didnt state which ferry terminal, i could just add in Sekupang and even others too). Or simply, the guy who tells you that is....drunk.
Believe me, i took the free transportation to Hang Nadim airport before. But in the end i choose to pay the transport at 110k rupiah becos i wish to see my girls off at the airport (more than 30 mins ride to airport,longer if it rains) and follow by the driver dropping me off to Harbour Bay again (another about 30 mins again).
Alternatively, i can also have Formosa send my girls to the airport and i use the (pay hotel) 50k rupiah for 2 way transport through Harbour Bay-Formosa,which is cheaper. But then, if i do, i dont get to see the girls off to the airport.
Quote:
Originally Posted by Black Page
PS: I guess Mr. Ricky reads this, and will be very upset with me when I will return, but not with you and others because you already changed hotel.
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I REALLY hope he did. In fact, i hope the boss read it too. But i doubt they will bother even if they do.
But knowing Indonesia's inconsistency in terms of of customer service and service level (in their service industry), i cannot expect too much out of them, unless i completely dont use those member's other benefits to my favor at all. I now have their member's benefits, plus "others" too. I still use formosa, just not as much as like in the past.
https://sammythe.guru/showthread.php?p=...6#post18661486
Let's not forget, there is also FREE upgrade to better rooms in Formosa for members few times a year too. Imagine, i book X type of room and got upgrade to their top of the range XXX type of room,hehehe...bigger room, can accommodate more girls.
(free room upgrade is another piece of crap after Sinta and her team left Formosa, will share later if i have time)